Customer Help

Frequently Asked Questions

Find quick answers about TRISTAR JEWELRY

Products, Finishes, Shipping, Returns and Care.

Tristar crafts premium, handcrafted silver & gold jewelry with contemporary and minimal trendy modern designs, exceptional purity, and timeless appeal — perfect for everyday wear and special moments.

All our jewelry is made with 925 sterling silver, internationally recognized for quality, durability, and lasting shine.

Our jewelry is made of 925 Silver which is the purest form of jewelry grade silver used to make jewelry worldwide. Every piece of jewelry comes with a 925 stamp so you can be assured that you're buying a high-quality product

With proper care, your jewellery will maintain its brilliance. Avoid perfumes, chemicals, water, and store it safely in a dry pouch or box.

Yes. Many of our products are available in Pure 925 Silver, Gold Plated, and Rose Gold Plated finishes.

Store jewelry in a soft pouch, avoid water and harsh chemicals, and clean gently with a soft cloth after use.

Yes, we offer customized engraving and design services, depending upon order quantity, Contact us with your idea and we’ll bring it to life.

Since personalised jewellery is crafted specifically for your unique requirements, we’re unable to cancel the order once production begins. As each piece is custom-made, it’s not possible to reverse the process. We highly recommend reviewing your order carefully and double-checking details like finishes, spelling, and character cases before confirming your purchase to ensure everything is just as you want it.

Please note : Personalized order can only be canceled within an hour of order placement.

It may take up to 48 hours for us to process your order after confirmation. Once your order is shipped, most deliveries are completed within 4 to 6 business days, depending on your location. You will receive SMS, email, and WhatsApp notifications once the order is shipped.

All personalized jewelry orders are custom-made, meaning they are not readily available and are crafted from scratch once we receive your order. Each piece undergoes a rigorous 3-step QC process to ensure only the highest quality reaches you. As a result, it takes approximately 10-15 days to ship the product.

For gold custom-made orders, the process takes about 25 days before shipping. We appreciate your patience as we create something truly special for you.

We offer easy returns and exchanges for eligible products only i.e. for damaged or incorrect items, contact our support team within the return period.

Yes, Cash on Delivery is available for selected locations. You can check availability during checkout.

We accept multiple payment options:
UPI, Net Banking, Credit/Debit Cards, Wallets, and secure checkout via Razorpay/other payment gateways.

You can reach us through the Contact Us page, email, or WhatsApp for product, order, and after-sales support.

Yes, we have launched our exclusive brand outlet in Jaipur.

For further details do contact us.